Chargeback response deadlines by platform
4 min read · Updated June 2026
Dispute deadlines are short, and they vary by processor. The safest approach is to find your exact deadline in your dashboard and prepare everything before you submit, because most processors accept evidence only once.
Here's how the major platforms generally handle response windows. Always confirm the specific date shown in your own account.
Stripe
Stripe shows a response-by date on each dispute and emphasizes submitting organized, relevant evidence. Evidence can usually be submitted only once, so assemble the full packet first.
Shopify (Shopify Payments)
Shopify typically gives merchants a limited window — often around 7–21 days — to gather and submit evidence from the order's dispute screen.
PayPal
PayPal cases run through the Resolution Center with their own deadlines. Seller protection has eligibility rules, so clear documentation matters.
Square
Square notifies you of a dispute and a due date to respond from your Square Dashboard. Submit the requested documentation before that date.
Frequently asked questions
- What happens if I miss the chargeback deadline?
- If you don't respond by the deadline, the dispute is generally decided without your evidence. Find your deadline early and prepare ahead of time.
- Can I submit chargeback evidence more than once?
- Usually no. Many processors accept evidence only once, which is why assembling a complete packet before submitting is important.
Related guides
SellerProof is a document-organization and dispute-preparation tool. It is not a law firm, payment processor, bank, or card network, and does not provide legal advice or guarantee dispute outcomes.