Terms of Service

Version 2026-09-22

These terms govern your use of SellerProof ("the Service"). By using the Service you agree to them. If you do not agree, do not use the Service.

1. What the Service is

SellerProof helps merchants organize evidence for payment disputes and chargebacks into a packet they can review and submit themselves. It is a document-organization tool. It is not a law firm, payment processor, bank, or card network, and it does not decide or submit disputes.

2. No guarantee of outcome

Dispute outcomes are determined by your payment provider and the cardholder's bank. The Service does not guarantee any outcome, recovery of funds, or that a dispute will be won.

3. Your responsibilities

• Provide accurate information and review it before submitting.
• Submit your packet to your processor before any deadline.
• Do not enter full card numbers or other prohibited data.
• Use the Service only for lawful, legitimate business purposes.

4. Payments

Paid features are billed at the prices shown at checkout. Prices are determined server-side. Payments are processed by Stripe; SellerProof never stores your card number. Where required by law, applicable refund rights apply. Our refund policy explains what we offer beyond that.

5. Membership & billing

• Two ways to pay, same access. A Monthly membership and a Lifetime membership unlock the same features. Membership is tied to the account whose email you pay with.
• Automatic renewal. A Monthly membership is billed monthly, in advance, at the price shown at checkout, and renews automatically each month until you cancel. By starting a Monthly membership you authorize these recurring charges.
• Cancelling. You can cancel Monthly at any time from the billing portal in your account. Cancellation stops future renewals; you keep access until the end of the period already paid for. There are no partial-month refunds.
• Lifetime. A Lifetime membership is a single payment for access for as long as SellerProof operates. It is not transferable and does not renew.
• Price changes. We may change membership prices. A change to the Monthly price takes effect only after we notify you (by email or in the Service) at least 30 days before it applies to your next renewal. A Lifetime membership already purchased is not affected by later price changes.
• Failed payments. If a renewal payment fails, we may retry it and may suspend membership features until it succeeds.

6. Referral program

Account holders may share a referral link. The program terms are summarized here and shown in full on the referral program page, which forms part of these terms.

• You earn a commission of 30% of the membership payments made by people who sign up through your link: once on a Lifetime purchase, and on each of the first 12 paid months of a Monthly membership.
• Attribution lasts 30 days from the click. Commissions are held 30 days to cover refunds, then approved, and are paid manually once your approved balance reaches $25.00. A refunded purchase earns nothing.
• Disclosure duty. You must clearly and conspicuously disclose that you earn a commission wherever you share your link, as required by the FTC Endorsement Guides and any similar rules that apply to you.
• No self-referrals. Buying through your own link, or through accounts you control, earns nothing.
• You may not bid on the SellerProof name in paid ads, send unsolicited bulk messages, or make claims about the Service that we do not make ourselves — in particular, that it guarantees any dispute outcome.
• We may void commissions that we reasonably believe are fraudulent, self-referred, or in breach of these rules, and may remove you from the program. We may adjust or end the program with notice; earned, approved commissions are still paid.

7. Acceptable use

You may not misuse the Service, attempt to access other users' data, or use it to submit false or misleading information to any third party.

8. Disclaimers and liability

The Service is provided "as is," without warranties of any kind. To the maximum extent permitted by law, SellerProof is not liable for indirect or consequential damages, or for any dispute outcome.

9. Changes

We may update these terms. Continued use after an update means you accept the revised terms.