Refund Policy

We want SellerProof to be useful and fair. This policy explains how refunds work for each way of paying for a membership. If something isn't right, email us at support@sellerproof.app and we'll make it right within reason.

Lifetime membership ($79.00 one-time)

Lifetime comes with a 14-day money-back window. If you request a refund within 14 days of purchase and you have not exported or downloaded a packet, we refund the full $79.00. Once a packet has been exported, the membership has delivered its core value, so it is generally non-refundable after that point — but reach out if you hit a genuine problem and we'll look at it.

Monthly membership ($9.00 per month)

Monthly renews automatically each month until you cancel. You can cancel anytime from the billing portal in your account; cancellation stops future renewals and you keep access until the end of the period you already paid for. We don't charge cancellation fees and we don't issue partial-month refunds. If you were charged after cancelling, contact us and we'll correct it.

Switching from Monthly to Lifetime

You can buy Lifetime at any time. Cancel Monthly from your account so it does not renew; the current month is not refunded.

Referral commissions

A commission earned on a purchase that is later refunded is voided. See the referral program for details.

How to request a refund

Email support@sellerproof.app from the address on your account with the date of purchase. We typically respond within a couple of business days. Where required by law, your applicable statutory rights apply in addition to this policy.

Chargebacks

If you believe a charge is wrong, please contact us first — we can almost always resolve it faster than a dispute. (Yes, we appreciate the irony.)