Privacy Policy

This policy explains what SellerProof collects and how it is handled. We aim to collect as little as possible.

What we collect

• Packet data you enter — order details, dispute facts, and any evidence text or files you add.
• Account data — if you create an account, your email address.
• Billing data — handled by our payment processor; we do not store full card numbers.

What we do not collect

We do not request or store full credit card numbers. Do not enter them anywhere in the Service. We do not log the contents of your evidence.

Account activity

When account activity recording is enabled, we keep session observations, packet views, scan and draft views, checkout requests, print/download requests, and explicit terms acceptances. Records include the time, account and packet identifiers, a browser category, and the request IP address when our hosting provider supplies it. We do not copy evidence contents or raw browser headers into these records. A reported action does not prove payment, delivery, or submission.

These records help operate and support SellerProof and document use of SellerProof itself. They are not records of your customers using your store. Activity and terms-acceptance records have a 90-day retention window; expired records are hidden and scheduled for daily deletion. Hosting and database backups follow their own retention settings. You can review, download, or delete your records in Account activity. Deleting history does not disable future recording. Workspace activity may be visible to authorized workspace members and administrators. Personal activity is private to your account and authorized administrators.

Where your data lives

In the current version, packets you build can be stored locally in your browser. When connected to a hosted database, your packets and evidence are protected by per-user access controls so that only you can read your own records. Uploaded files are kept private and served only through short-lived signed links.

How we use it

• To generate your checklist, timeline, response draft, and packet.
• To operate your account and process payments.
• We do not sell your data or share evidence contents publicly.

Your choices

You can delete a packet at any time. You can export your data. To request deletion of account data, contact support.

Security

We use access controls, private file storage, and signed download links. No system is perfectly secure, but we design to limit exposure of customer names, emails, and uploaded documents.