Chargeback & dispute guides for sellers
Plain-English answers to the questions sellers actually ask about chargebacks and payment disputes — how to respond, what evidence to include, deadlines by platform, and how to prevent them. No fluff, no legal advice, no outcome promises.
How to respond to a chargeback as a seller (step by step)
A clear, step-by-step guide for sellers on how to respond to a chargeback: gather evidence, build a factual response, and submit before the deadline.
Chargeback evidence checklist: what to include by dispute type
Exactly what evidence to include in a chargeback response, grouped by dispute type — fraud, not received, not as described, duplicate, and subscription.
Chargeback response deadlines by platform
How long sellers have to respond to a dispute on Stripe, Shopify, PayPal, and Square — and why you should assemble all evidence before submitting.
How to prevent chargebacks: a seller's checklist
Practical steps sellers can take to reduce chargebacks: clear policies, delivery proof, recognizable billing descriptors, and responsive support.
What is a chargeback? A plain-English guide for sellers
What a chargeback is, how it differs from a refund or dispute, why sellers get them, what they cost, and what to do when one lands.
Chargeback reason codes explained (and the evidence each needs)
What chargeback reason codes mean, the main categories across Visa and Mastercard, and the evidence sellers should gather for each type.
Friendly fraud: what it is and how sellers can respond
Friendly fraud (first-party fraud) is when a real customer disputes a legitimate charge. Here's why it happens and how sellers can respond and reduce it.
Stripe chargebacks: how to respond and what evidence to submit
How Stripe disputes work, where to respond in the Dashboard, what evidence Stripe wants, the one-submission rule, and how to meet the deadline.