How do I respond to a chargeback as a seller?

Find your deadline, identify the dispute reason, gather the relevant evidence (receipt, tracking, messages, policies), write a short factual response, and submit it once through your processor's dashboard. SellerProof builds that packet for you.

How long do I have to respond to a dispute?

It varies by processor but is often 7–21 days, and most accept evidence only once. Check the exact deadline in your Stripe, Shopify, PayPal, or Square dashboard and prepare everything first.

What evidence do I need for a chargeback?

It depends on the dispute type — for 'product not received' you need tracking and delivery proof; for 'not as described' you need the product page and photos. SellerProof's scanner shows exactly what's required for your case.

Does SellerProof guarantee I'll win the dispute?

No. The outcome is decided by your processor and the cardholder's bank. SellerProof makes your response organized and complete so nothing gets left out, but it does not guarantee any outcome.

Which platforms does SellerProof work with?

Stripe, Shopify, PayPal, Square, and manual/other. You build the packet here and submit it yourself in your processor's dashboard.

For small e-commerce sellers

Build a clean chargeback evidence packet before the deadline hits.

SellerProof helps small sellers organize receipts, tracking, messages, policies, screenshots, and timelines into a dispute packet they can review and submit.

No account needed to start. Not legal advice. No outcome guarantees.

Private by design No card numbers stored You review before you submit Free to start

The problem

Chargebacks move fast, and the evidence is scattered.

Chargebacks move fast

You often have a short window — frequently 7–21 days — to gather and submit everything.

Evidence is scattered

Receipts, tracking, messages, and policies live in five different places.

Messy responses hurt

Stressed sellers send emotional, disorganized responses that are hard to read.

Banks want clear docs

Processors and banks favor organized, chronological documentation.

One gap weakens it

A single missing proof item can weaken the whole response.

Submit once

Many processors accept evidence only once — so it must be complete the first time.

What SellerProof does

One organized packet, built step by step.

Organizes evidence

Group receipts, tracking, messages, and policies in one place.

Builds a timeline

Lay out order, payment, shipping, delivery, and dispute dates.

Flags missing proof

A scanner shows required, recommended, and optional gaps.

Creates a response draft

A plain-English, platform-specific draft you can edit.

Exports a packet

Download a clean, printable packet to submit yourself.

Keeps reusable evidence

Save policies and templates to reuse on future disputes.

See it in action

This is the packet you'll get — generated from your details.

Review this before submitting. SellerProof does not guarantee a dispute outcome.

StripeProduct not receivedDue May 22, 2026

Order ID: #1043
Amount: $129.00
Customer: A. Rivera
Order date: May 2, 2026

Executive summary

This packet organizes evidence for a product not received dispute handled through Stripe for order #1043, amount $129.00. 3 evidence items are attached. All required items for this dispute type are present.

Missing evidence

2 recommended

recommendedAdd: Shipping address match — The package was sent to the address tied to the order.
recommendedAdd: Customer messages — What the customer said about the order, in their own words.
optionalAdd: Signed delivery / pickup proof — The customer or recipient confirmed receipt.
optionalAdd: Product page — What was advertised and sold at the time of purchase.
optionalAdd: Other supporting document — Additional context supporting the response.

Timeline

May 2, 2026Order placed
May 2, 2026Payment captured
May 6, 2026Delivery confirmed · UPS
May 22, 2026Response deadline

Evidence index

#	Evidence	Type	What it proves
1	UPS tracking	Tracking proof	The order was shipped and is traceable by carrier.
2	Delivery confirmation	Delivery confirmation	The carrier marked the order as delivered.
3	Order confirmation	Receipt / order confirmation	An order was placed and confirmed to the customer.

Response draft

Plain-English, factual draft for Stripe. Review and edit before submitting.

Re: Product not received dispute — order #1043

This response provides documentation for the transaction in dispute. The facts and attached evidence below are submitted for review.

Order facts:
- Order ID: #1043
- Order placed on May 2, 2026.
- Payment captured on May 2, 2026.
- Order amount: $129.00.
- Customer of record: A. Rivera.
- Shipped via UPS, tracking 1Z999AA10123456784.
- Marked delivered on May 6, 2026.

The order was shipped and is traceable by the carrier tracking referenced above.

Merchant statement:
Order shipped the same day and tracking confirms delivery to the address on file.

Attached evidence:
1. UPS tracking
2. Delivery confirmation
3. Order confirmation

All supporting documents referenced above are attached. Thank you for reviewing this response.

Stripe tips

•Stripe accepts dispute evidence only once, so assemble everything before you submit.
•Present documents grouped by type and in chronological order, with a short summary at the top.
•Paste the response text below into the evidence / uncategorized text field, then attach the files.

Submission checklist

1.Review every fact for accuracy.
2.Verify all dates against your records.
3.Confirm no full card numbers appear anywhere in the packet.
4.Download the packet.
5.Submit it manually through your processor's dispute dashboard before the deadline.

Sample data shown. Your packet uses only what you enter — nothing is invented.

Who it's for

Built for sellers who take payments online.

Shopify sellersStripe sellersPayPal sellersLocal product businessesDigital product sellersResellersSneaker / watch / collectible sellersHandmade sellersService businesses with payment disputes

What it is not

Clear about its limits. No promises it can't keep.

Not legal advice

Not a law firm

Not a guarantee

Not a payment processor

Not a bank

Does not decide disputes

Does not submit for you

Does not promise recovery

Pricing

Free to start. Full membership for $9 a month or $79 once.

The checklist, scanner, and timeline are free with no account. Membership unlocks everything else — unlimited packets, response drafts, PDF export, evidence library, deadline tracking — and both ways to pay get the exact same access.

Free

$0to start

Chargeback evidence checklist
Missing-evidence scanner
Timeline builder
No account required

No account, no card.

Monthly

$9per month

Unlimited dispute packets
Response drafts
PDF / printable export
Platform-specific checklists
Reusable evidence library
Deadline tracking
Dispute evidence engine
Referral program access

Billed monthly until you cancel. Cancel anytime from your account.

See what's included

Founding price — one payment

Lifetime

$79one payment

Unlimited dispute packets
Response drafts
PDF / printable export
Platform-specific checklists
Reusable evidence library
Deadline tracking
Dispute evidence engine
Referral program access

One payment. Yours for good. No renewals.

See what's included

Compare, read the FAQ, and see refund terms on the pricing page. Members can also earn by referring other sellers.

FAQ

Chargeback questions sellers ask

How do I respond to a chargeback as a seller?: Find your deadline, identify the dispute reason, gather the relevant evidence (receipt, tracking, messages, policies), write a short factual response, and submit it once through your processor's dashboard. SellerProof builds that packet for you.
How long do I have to respond to a dispute?: It varies by processor but is often 7–21 days, and most accept evidence only once. Check the exact deadline in your Stripe, Shopify, PayPal, or Square dashboard and prepare everything first.
What evidence do I need for a chargeback?: It depends on the dispute type — for 'product not received' you need tracking and delivery proof; for 'not as described' you need the product page and photos. SellerProof's scanner shows exactly what's required for your case.
Does SellerProof guarantee I'll win the dispute?: No. The outcome is decided by your processor and the cardholder's bank. SellerProof makes your response organized and complete so nothing gets left out, but it does not guarantee any outcome.
Which platforms does SellerProof work with?: Stripe, Shopify, PayPal, Square, and manual/other. You build the packet here and submit it yourself in your processor's dashboard.

More in our chargeback & dispute guides.

Start with one dispute packet.

Free to begin: get your evidence checklist and a scan of what's missing in minutes.