Stripe chargebacks: how to respond and what evidence to submit
5 min read · Updated June 2026
If you take payments with Stripe, a chargeback shows up as a dispute in your Stripe Dashboard. Stripe forwards your evidence to the cardholder's bank, which makes the final decision.
Here's how to respond to a Stripe dispute and give your evidence the best chance of being understood.
Where to respond
Open the dispute under Payments → Disputes in your Stripe Dashboard. You'll see the reason, the amount, and a response-by date.
Stripe lets you submit structured evidence fields plus an uncategorized text area and file uploads.
What evidence Stripe wants
Stripe's guidance emphasizes organized, relevant documentation presented chronologically with a clear summary — receipts, tracking, customer communication, and your policies, matched to the dispute reason.
A focused, factual response is easier for a reviewer to follow than a long, emotional one.
Submit once, before the deadline
Stripe generally accepts dispute evidence only once, so assemble the complete packet before you submit. Note the response-by date and prepare ahead of it.
There is typically a dispute fee, and the disputed amount is held during review — another reason to respond efficiently.
Frequently asked questions
- How long do I have to respond to a Stripe dispute?
- Stripe shows a response-by date on each dispute. The window is short, and evidence can usually be submitted only once, so prepare everything first.
- Does responding to a Stripe dispute cost money?
- Stripe generally charges a dispute fee regardless of outcome, and holds the disputed amount during review. Check your current Stripe pricing for specifics.
Related guides
SellerProof is a document-organization and dispute-preparation tool. It is not a law firm, payment processor, bank, or card network, and does not provide legal advice or guarantee dispute outcomes.